Brookside Lodge Gatlinburg, Gatlinburg - Reviews, Rooms Options & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Resort

463 E Parkway, Gatlinburg, Tennessee, United States of America, 37738

Brookside Lodge is nestled in Gatlinburg, surrounded by the stunning views of the Great Smoky Mountains. This resort is characterized by its beautiful private balconies that overlook the Roaring Fork Mountain Creek. The lodge offers remodeled guest rooms that combine cozy accommodations with a charming atmosphere, making it an ideal escape for travelers seeking nature and comfort. Its proximity to the national park and local attractions makes this resort a popular choice for vacationers.

Location

Located just a short distance from the Great Smoky Mountains National Park, Brookside Lodge is perfectly positioned for exploring local attractions. The resort is conveniently situated near landmarks such as Ripley's Aquarium of the Smokies and the Gatlinburg Convention Center, ensuring ease of access for guests. It offers an ambiance of relaxation and adventure, inviting visitors to immerse themselves in the beauty of the area.

Rooms

Brookside Lodge offers various types of accommodations that feature stunning views of the mountains and the creek. The rooms include amenities such as private balconies and wood-burning fireplaces. Additional features include flat-screen TVs, microwaves, refrigerators, and upgraded bedding, ensuring a restful stay in the heart of nature.

Eat & Drink

The resort provides a farm-fresh breakfast buffet featuring Southern-style favorites including biscuits and gravy, scrambled eggs, and waffles. Onsite dining options cater to various tastes, ensuring guests start their day revitalized. Guests can enjoy other meal options while experiencing the culinary delights that the area has to offer.

Leisure & Business

Brookside Lodge features ample outdoor amenities such as swimming pools and a well-equipped fitness center for active guests. The surrounding areas provide endless recreational opportunities, including 850 miles of hiking trails, fly fishing, and tubing. This resort is an excellent base for exploring the natural beauty of the region and enjoying various activities.

View all

Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Deluxe King Room

Max:

2 persons

34 m²

Bed options:

1 King Size Bed

River view

Coffee machine

Heating

room details

Check Prices

King Room

Max:

2 persons

29 m²

Bed options:

1 King Size Bed

River view

Coffee machine

Heating

room details

Check Prices

Standard Queen Room

Max:

4 persons

29 m²

Bed options:

2 King Size Beds

River view

Coffee machine

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Gatlinburg2300 ft

Airports

McGhee Tyson (TYS) 46.9 mi

Asheville Regional (AVL) 84.4 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Wi-Fi

Free parking

Baggage storage

24-hour services

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Elevator
Vending machines
Fireplace
Key card access

Sports & Fitness

Fitness center
Fishing

Services

Housekeeping
Laundry

Dining

Restaurant
Picnic area/ Tables

Business

Fax/Photocopying

Children

Children's pool
Water slides

Spa & Leisure

Seasonal outdoor pool
Sun loungers
Sun terrace
Garden area
BBQ facilities

Room features

Air conditioning
Heating
Sitting area
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Room decor

Carpeted floor

Location

463 E Parkway, Gatlinburg, Tennessee, United States of America, 37738

Map view

street view

463 E Parkway, Gatlinburg, Tennessee, United States of America, 37738

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

3800 ft

611 Parkway

Souvenir shopping

3800 ft

903 Parkway Ole Smoky Moonshine Holler

Ole Smoky Tennessee Moonshine

1.1 mi

115 Historic Nature Trail

Gatlinburg Space Needle

1.0 mi

576 Parkway

Anakeesta

3700 ft

Broadway Theatre

Sweet Fanny Adams Theatre

2600 ft

379 Parkway

Tsali Monument

2500 ft

Convention Center

Gatlinburg Convention Center

1.1 mi

706 E Parkway

Chapel of Love

2100 ft

Amusement Park

Earthquake

4100 ft

Ski Elevator

Gatlinburg SkyLift Park

1.0 mi

631 Parkway

Guinness World Records Adventure

4100 ft

576 Parkway At the intersection of the parkway 441 & 321

Historic Ogle Log Cabin

3100 ft

650 Parkway

Ole Smoky Barrelhouse

4300 ft

National Park

Great Smoky Mountains National Park

3400 ft

716 Parkway # 37838

World of Illusions

4200 ft

519 Parkway

Doc Collier Moonshine Distillery

2900 ft

424 River Rd

Mysterious Mansion

5100 ft

742 Parkway

Gatlinburg First United Methodist Church

4500 ft

800 Parkway

Ripley's Believe It or Not Gatlinburg

4900 ft

908 Parkway

Ripley's Haunted Adventure

1.1 mi

Museums

Hollywood Star Cars Museum

1.1 mi

Parks

Freenotes Harmony Park

3400 ft

919 Parkway

Amazing Mirror Maze

1.1 mi

386 Parkway Located one block before traffic light #3

Rowdy Bear Mountain

1.0 mi

188 Parkway

Ripley's Davy Crockett Mini-Golf

2.5 mi

306 Parkway

Gatlinburg Mountain Coaster

2.8 mi

340 Parkway

Hillbilly Golf

2.8 mi

Nearby

Museums

Salt and Pepper Shaker Museum

400 ft

335 E Parkway

Rose of Sharon Wedding Chapel

1400 ft

Restaurants

Estrella Hondumex

500 ft

109 Roaring Fork Rd

Parton's Deli

2.8 mi

332 Parkway

Mad Dog's Creamery & Donuts

2800 ft

731 E Parkway

Little House of Pancakes

3300 ft

807 East Parkway

Anakeesta Smokehouse Southern BBQ

3700 ft

576 Parkway

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the resort and would come back

8.2/10

Great

Rooms

5.5

Location

8.1

Service

7.7

Dining

5.4

3.5/5 based on 1573 reviews

#37 of 72 hotels in Gatlinburg based on Tripadvisor

Cynthia

United States of America, December 2024

5.0/10

I had a pretty disappointing experience at this hotel. While the location was nice, with ample parking and close to downtown, the rooms were not at all what I expected–they were dirty and poorly maintained. The staff was friendly, but the overall service quality just didn't match the friendliness. Definitely not worth the price I paid.

Rooms

5.0

The rooms were dirty, with mold and bugs in the bathroom. There were pee stains on the toilet and issues like falling ceiling tiles. The door had a big gap allowing outside views, which was not acceptable.

Service

5.0

Although the check-in staff was friendly, there were moments when they acted a bit annoyed when I asked questions about my stay.

Location

8.0

The hotel is located nicely between Pigeon Forge and Gatlinburg, not too far from downtown but away from the hectic crowds.

Dining

Facilities

Laura

United States of America, November 2024

6.6/10

I had a nice stay at this hotel, which is conveniently located just a short walk from Gatlinburg's entertainment without the hassle of parking. The staff was welcoming and worked hard to accommodate my requests. However, I did face some issues with the cleanliness of my room, which affected my overall impression. While overall value for money was decent, some amenities could definitely be improved.

Rooms

5.0

Unfortunately, when I arrived, the room was not as clean as I expected. The toilet had not been properly attended to, which was very off-putting.

Service

9.0

The staff was incredibly accommodating and friendly, especially when I had to make changes to my reservations. They really went out of their way to ensure my stay was smooth.

Location

8.0

The location is great and close enough to walk to the main strip of Gatlinburg, making it easy to explore without worrying about parking.

Dining

5.0

I found the breakfast to be overpriced and not worth the charge. I expected more variety for the money.

Facilities

6.0

The facilities were decent, but nothing stood out as particularly impressive.

Randy

United States of America, November 2024

6.4/10

The hotel had clean and spacious rooms with a lovely back patio overlooking the river, which was a real highlight for me. The staff was friendly and very accommodating when I needed to extend my stay at the last minute due to Hurricane Sally. However, the location had some drawbacks, like construction disrupting certain amenities, and the breakfast options could be improved. Overall, there's great value for money here, but there are a few areas that could use some attention.

Rooms

8.0

The rooms were big, clean, and overall comfortable, with a nice back patio view of the river.

Service

9.0

The staff was very nice and kind, going out of their way to accommodate my needs during my stay.

Location

6.0

While the location is convenient and close to downtown Gatlinburg, the ongoing construction meant some amenities like the pool weren't available.

Dining

5.0

The breakfast was underwhelming and not worth the extra cost; I expected better options.

Facilities

5.0

Due to construction, the lack of recreational areas and amenities was a letdown.

Sarah

United States of America, September 2024

7.2/10

I had a mixed experience at this hotel. The location is great, just a short walk to downtown Gatlinburg and the Smokies, but I found the cleanliness of the rooms to be a concern. The staff was generally friendly, which was nice, but some interactions could have been better. Overall, while there are good aspects to this hotel, cleanliness and parking could use some improvement.

Rooms

6.0

The room was spacious and comfortable, but it was not as clean as I expected, which was disappointing.

Service

7.0

Some staff members were super friendly and helpful, but I did encounter a couple of rude interactions, which affected my overall impression.

Location

9.0

The location is fantastic, very close to downtown Gatlinburg and just a short drive to Pigeon Forge, making it easy to explore the area.

Dining

7.0

The breakfast options were decent but could have used more variety to make it more enjoyable.

Facilities

6.0

The hotel had good facilities, including a nice area to relax by the creek, but there were some cleanliness issues that affected my experience.

United States of America, September 2024

7.0/10

Overall, my stay had its ups and downs. The hotel is conveniently located near restaurants and attractions, and the staff was friendly and accommodating. However, the rooms had a peculiar odor and appeared outdated. Though there were nice amenities like a pool, the dining experience didn't meet my expectations, with limited breakfast options. Given the price, I expected a bit more comfort and cleanliness in the rooms.

Rooms

5.0

Unfortunately, the rooms had an odd odor and felt quite outdated, plus there was a significant buildup of lint in the bathroom vent. It was clear that others had smoked in the room before our stay.

Service

9.0

The staff was very kind throughout our stay, from check-in to housekeeping. They quickly brought us a shower bench and left us a bag of necessities outside our door, which was a nice touch.

Location

10.0

I found the location perfect for attending a family wedding. It was nice being able to walk along the river and the trolley to town made exploring convenient. We also enjoyed that the river was right off our balcony.

Dining

5.0

Dining was disappointing as there weren't many options, especially for breakfast, which started later than expected. I would have loved more breakfast variety, like scrambled eggs or some kind of casserole.

Facilities

7.0

The facilities were decent, with a nice pool area that we enjoyed. However, the dining facility could use more attention.

John

United States of America, September 2024

7.6/10

I had a mixed experience at this hotel. While the pool and hot tub provided fantastic relaxation after a long day, the rooms had some cleanliness issues and a few unexpected guests behind the walls that kept me up at night. The staff was friendly and accommodating, but there was certainly room for improvement in the overall upkeep and dining options.

Rooms

5.0

The rooms had a rustic charm but were in need of better cleaning, and I encountered some noise from an animal living in the walls.

Service

7.0

The staff was friendly and offered helpful dining suggestions, but I did have a privacy issue when the door opened unexpectedly.

Location

8.0

The hotel was in a nice spot, away from the hustle of downtown yet close enough to access everything. There was plenty of parking available, which was a plus.

Dining

6.0

The breakfast was decent, but it started a bit late for early park-goers, and there wasn't a lot of variety.

Facilities

8.0

The pool and hot tub were amazing and provided a great place to relax, but overall the facilities needed some improvements.

Peter

United States of America, September 2024

7.4/10

Overall, I enjoyed my stay at the hotel which had a beautiful creek front balcony in a quiet area, but it was just a short walk to all the action in Gatlinburg. The rooms were clean and comfortable, though I found a bit of dirt and chose not to use the jacuzzi. The staff was friendly and helpful, but I experienced some trouble with heating on my first night. While the location was nice and peaceful, the misleading description on the website was a letdown.

Rooms

6.0

The rooms were nice and clean, but I found them a bit on the dirty side, and I wouldn't use the jacuzzi because of that. The heating issue on the first night was also disappointing.

Service

8.0

The service was great; the staff was helpful and friendly at check-in and check-out, always ensuring fresh towels and toilet paper were provided.

Location

9.0

The location was great, being far enough from Gatlinburg to avoid the noise but close enough for easy walks to downtown. Plus, the area was lovely to stroll around, especially by the brook.

Dining

7.0

The breakfast was good with home-cooked options, but it wasn't perfect. I enjoyed it on the first day but decided to eat elsewhere for the rest of my stay.

Facilities

7.0

The facilities were decent, but nothing overly impressive. The laundry service was helpful, yet there was nothing that stood out as luxurious.

Ernest

United States of America, September 2024

8.0/10

The hotel offers a beautifully designed ambiance with each room boasting a private balcony and a lovely stream view, perfect for relaxation. The service I experienced was outstanding, with friendly staff who were helpful throughout my stay. However, the dining options were lacking, and I expected more variety at breakfast. The location felt a bit remote, which may not suit everyone.

Rooms

7.0

The rooms are smartly designed to include a private balcony with a stream view, but mine was on the smaller side and the bed could have been made better. Overall, they were clean, but there was room for improvement.

Service

9.0

The service was fantastic! Everyone from check-in to housekeeping was incredibly kind and attentive, making me feel very welcomed.

Location

7.0

The hotel is a bit away from the main attractions, offering a quieter environment, which I appreciated. It was still within walking distance to some shops, but felt a bit remote at night.

Dining

5.0

I found the dining experience to be quite disappointing with limited breakfast options and no variety. There was a notice about unforeseen events and it just didn't meet my expectations.

Facilities

6.0

The amenities were decent but nothing out of the ordinary. The bathrooms were clean, although there were some issues like a broken microwave.

John

United States of America, September 2024

7.8/10

I had a mixed experience at this hotel. The location was fantastic, just a short walk from downtown, and my room had a lovely fireplace and a nice balcony by the creek. Unfortunately, the rooms could really use some updating, and the dining options were pretty limited. The service was friendly, but there were a few hiccups during check-in that made things a bit frustrating.

Rooms

6.0

The room felt like it hadn’t changed since the 70s. While it was fine overall, the back door didn’t lock, and the view from my balcony was less than appealing, overlooking some trash and cigarette butts. However, I really loved the mountain stone fireplace and the private balcony by the creek.

Service

7.0

The staff was incredibly friendly and accommodating, but they refused to let me check in even a few minutes before 4 pm, which was quite annoying since the reservation listed check-in as 3 pm.

Location

9.0

The hotel’s location was great, just within walking distance to the hustle and bustle of downtown. It's ideal for parking your car and walking around, especially since traffic can be pretty chaotic.

Dining

5.0

The dining options were okay but quite limited, and the hours weren’t very convenient for a day in the park. I'd suggest expanding the area for a more comfortable experience.

Facilities

6.0

The facilities were adequate, but nothing overly impressive. It felt more basic than I expected.

Michael

United States of America, July 2024

6.8/10

I had a mixed experience at the hotel. On the plus side, the staff was incredibly friendly, and I really appreciated the amenities like the pool and firepit. However, the rooms needed some attention, particularly with a leak that made the floor wet and uncomfortable. The location was a bit far from the main attractions, which made it quieter but less convenient for entertainment. Overall, it was decent value for money but could use improvements.

Rooms

6.0

The rooms were accurate to the website description, but unfortunately, I encountered a leak that soaked a large portion of the floor.

Service

7.0

The staff was super friendly and even brought a shower bench for me right away. It was a shame though that one staff member seemed bothered when I reported a clog in the toilet, which was really off-putting.

Location

7.0

The location was a bit removed from the main entertainment center, making it quiet but less convenient for getting out and about. I did enjoy walking along the river though.

Dining

6.0

Breakfast options were limited, starting later than I would have liked, but it was hot and worth the $5.

Facilities

8.0

The facilities were decent, especially the pool and the outdoor area with swings and firepit, which were well-maintained.