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Brookside Lodge, Gatlinburg
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Key details
About the Resort
463 E Parkway,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
Brookside Lodge, a 3-star Gatlinburg hotel, features spacious rooms with private balconies and scenic views of the Roaring Fork Mountain Creek. This family-friendly accommodation offers amenities such as a seasonal outdoor pool and barbecue facilities.
Rooms & Amenities
Rooms at Brookside Lodge include amenities such as air conditioning, flat-screen TVs, microwaves, and refrigerators. Some rooms have wood-burning fireplaces and spa baths available. Maximum occupancy varies from 4 to 5 guests depending on room type.
Dining & Nearby Options
Brookside Lodge does not have on-site dining, but there are various nearby restaurants, including LandShark Bar & Grill (0.5 miles) and Smoky Mountain Trout House (1 miles). Guests can also explore a variety of local dining options just a short distance away.
Leisure Activities
The hotel features a seasonal outdoor pool alongside BBQ facilities, providing leisure options for families. Activities near the lodge include hiking in the Great Smoky Mountains National Park and visiting nearby attractions such as Ole Smoky Tennessee Moonshine (1 miles) and the Gatlinburg SkyLift Park (1 miles).
Transportation & Services
Brookside Lodge provides easy access to local transportation, with bus stops just a 1-minute walk away, including Brookside and Winery Square. The Gatlinburg Convention Center, a venue for various events, is located within 1 miles of the hotel.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Explore available ways to reach your dream destination
City Centre
Gatlinburg700 m
Airports
McGhee Tyson (TYS)
75.5
km
Asheville Regional (AVL)
135.8
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Cleanliness!
“The cleaning service was amazing! Our room was impeccably tidy and maintained throughout our stay, making us feel right at home.” view full review
Delicious Breakfast!
“The $5 breakfast buffet every morning was a good surprise, offering a satisfying variety that fueled our adventures each day!” view full review
Comfy Beds!
“The beds in our room were incredibly comfortable, providing us with restful nights and rejuvenating sleep after busy days.” view full review
Modern Upgrades!
“The bathroom had beautiful updates, adding a touch of luxury to our stay, even though there were minor issues.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Lift
Vending machines
Fireplace
Key card access
Sports & Fitness
Fitness centre
Fishing
Services
Housekeeping
Laundry
Dining
Restaurant
Picnic area/ Tables
Business
Fax/Photocopying
Children
Children's pool
Water slides
Spa & Leisure
Seasonal outdoor pool
Sun loungers
Sun terrace
Garden area
BBQ facilities
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Carpeted floor
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Location
463 E Parkway,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
Map view
street view
463 E Parkway,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
City landmarks
Aquarium
Ripley's Aquarium of the Smokies
1.1
km
611 Parkway
Souvenir shopping
1.1
km
903 Parkway Ole Smoky Moonshine Holler
Ole Smoky Tennessee Moonshine
1.7
km
115 Historic Nature Trail
Gatlinburg Space Needle
1.7
km
576 Parkway
Anakeesta
1.1
km
Theatre
Sweet Fanny Adams Theatre
770 m
379 Parkway
Tsali Monument
750 m
Convention Centre
Gatlinburg Convention Center
1.8
km
706 E Parkway
Chapel of Love
630 m
Amusement Park
Earthquake
1.2
km
Ski Lift
Gatlinburg SkyLift Park
1.6
km
631 Parkway
Guinness World Records Adventure
1.2
km
576 Parkway At the intersection of the parkway 441 & 321
Historic Ogle Log Cabin
940 m
650 Parkway
Ole Smoky Barrelhouse
1.3
km
National Park
Great Smoky Mountains National Park
1.0
km
716 Parkway # 37838
World of Illusions
1.3
km
519 Parkway
Doc Collier Moonshine Distillery
860 m
424 River Rd
Mysterious Mansion
1.5
km
742 Parkway
Gatlinburg First United Methodist Church
1.4
km
800 Parkway
Ripley's Believe It or Not Gatlinburg
1.5
km
908 Parkway
Ripley's Haunted Adventure
1.7
km
Museum
Hollywood Star Cars Museum
1.7
km
Park
Freenotes Harmony Park
1.0
km
919 Parkway
Amazing Mirror Maze
1.8
km
386 Parkway Located one block before traffic light #3
Rowdy Bear Mountain
1.7
km
188 Parkway
Ripley's Davy Crockett Mini-Golf
4.0
km
306 Parkway
Gatlinburg Mountain Coaster
4.5
km
340 Parkway
Hillbilly Golf
4.5
km
Nearby
Museum
Salt and Pepper Shaker Museum
120 m
335 E Parkway
Rose of Sharon Wedding Chapel
400 m
Restaurants
Estrella Hondumex
150 m
109 Roaring Fork Rd
Parton's Deli
4.5
km
332 Parkway
Mad Dog's Creamery & Donuts
840 m
731 E Parkway
Little House of Pancakes
980 m
807 East Parkway
Anakeesta Smokehouse Southern BBQ
1.1
km
576 Parkway
Reviews and Ratings
Feedback from previous guests about their experience
68%
liked the resort and would come back again
6.8/10
Nice
Rooms
5.5
Location
8.1
Service
7.7
Dining
5.4
Guest reviews
6.8/10
based on 12 reviews
3.5/5
based on 1573 reviews
8.3
8.3/10 based on 3669 reviews
#37 of 72 hotels in Gatlinburg based on Tripadvisor
Cynthia
United States,
December
2024
5.0/10
I had a pretty disappointing experience at this hotel. While the location was nice, with ample parking and close to downtown, the rooms were not at all what I expected–they were dirty and poorly maintained. The staff was friendly, but the overall service quality just didn't match the friendliness. Definitely not worth the price I paid.
Rooms
5.0
The rooms were dirty, with mold and bugs in the bathroom. There were pee stains on the toilet and issues like falling ceiling tiles. The door had a big gap allowing outside views, which was not acceptable.
Service
5.0
Although the check-in staff was friendly, there were moments when they acted a bit annoyed when I asked questions about my stay.
Location
8.0
The hotel is located nicely between Pigeon Forge and Gatlinburg, not too far from downtown but away from the hectic crowds.
Dining
Facilities
Laura
United States,
November
2024
6.6/10
I had a nice stay at this hotel, which is conveniently located just a short walk from Gatlinburg's entertainment without the hassle of parking. The staff was welcoming and worked hard to accommodate my requests. However, I did face some issues with the cleanliness of my room, which affected my overall impression. While overall value for money was decent, some amenities could definitely be improved.
Rooms
5.0
Unfortunately, when I arrived, the room was not as clean as I expected. The toilet had not been properly attended to, which was very off-putting.
Service
9.0
The staff was incredibly accommodating and friendly, especially when I had to make changes to my reservations. They really went out of their way to ensure my stay was smooth.
Location
8.0
The location is great and close enough to walk to the main strip of Gatlinburg, making it easy to explore without worrying about parking.
Dining
5.0
I found the breakfast to be overpriced and not worth the charge. I expected more variety for the money.
Facilities
6.0
The facilities were decent, but nothing stood out as particularly impressive.
Randy
United States,
November
2024
6.4/10
The hotel had clean and spacious rooms with a lovely back patio overlooking the river, which was a real highlight for me. The staff was friendly and very accommodating when I needed to extend my stay at the last minute due to Hurricane Sally. However, the location had some drawbacks, like construction disrupting certain amenities, and the breakfast options could be improved. Overall, there's great value for money here, but there are a few areas that could use some attention.
Rooms
8.0
The rooms were big, clean, and overall comfortable, with a nice back patio view of the river.
Service
9.0
The staff was very nice and kind, going out of their way to accommodate my needs during my stay.
Location
6.0
While the location is convenient and close to downtown Gatlinburg, the ongoing construction meant some amenities like the pool weren't available.
Dining
5.0
The breakfast was underwhelming and not worth the extra cost; I expected better options.
Facilities
5.0
Due to construction, the lack of recreational areas and amenities was a letdown.
Sarah
United States,
September
2024
7.2/10
I had a mixed experience at this hotel. The location is great, just a short walk to downtown Gatlinburg and the Smokies, but I found the cleanliness of the rooms to be a concern. The staff was generally friendly, which was nice, but some interactions could have been better. Overall, while there are good aspects to this hotel, cleanliness and parking could use some improvement.
Rooms
6.0
The room was spacious and comfortable, but it was not as clean as I expected, which was disappointing.
Service
7.0
Some staff members were super friendly and helpful, but I did encounter a couple of rude interactions, which affected my overall impression.
Location
9.0
The location is fantastic, very close to downtown Gatlinburg and just a short drive to Pigeon Forge, making it easy to explore the area.
Dining
7.0
The breakfast options were decent but could have used more variety to make it more enjoyable.
Facilities
6.0
The hotel had good facilities, including a nice area to relax by the creek, but there were some cleanliness issues that affected my experience.
J.
United States,
September
2024
7.0/10
Overall, my stay had its ups and downs. The hotel is conveniently located near restaurants and attractions, and the staff was friendly and accommodating. However, the rooms had a peculiar odor and appeared outdated. Though there were nice amenities like a pool, the dining experience didn't meet my expectations, with limited breakfast options. Given the price, I expected a bit more comfort and cleanliness in the rooms.
Rooms
5.0
Unfortunately, the rooms had an odd odor and felt quite outdated, plus there was a significant buildup of lint in the bathroom vent. It was clear that others had smoked in the room before our stay.
Service
9.0
The staff was very kind throughout our stay, from check-in to housekeeping. They quickly brought us a shower bench and left us a bag of necessities outside our door, which was a nice touch.
Location
10.0
I found the location perfect for attending a family wedding. It was nice being able to walk along the river and the trolley to town made exploring convenient. We also enjoyed that the river was right off our balcony.
Dining
5.0
Dining was disappointing as there weren't many options, especially for breakfast, which started later than expected. I would have loved more breakfast variety, like scrambled eggs or some kind of casserole.
Facilities
7.0
The facilities were decent, with a nice pool area that we enjoyed. However, the dining facility could use more attention.
John
United States,
September
2024
7.6/10
I had a mixed experience at this hotel. While the pool and hot tub provided fantastic relaxation after a long day, the rooms had some cleanliness issues and a few unexpected guests behind the walls that kept me up at night. The staff was friendly and accommodating, but there was certainly room for improvement in the overall upkeep and dining options.
Rooms
5.0
The rooms had a rustic charm but were in need of better cleaning, and I encountered some noise from an animal living in the walls.
Service
7.0
The staff was friendly and offered helpful dining suggestions, but I did have a privacy issue when the door opened unexpectedly.
Location
8.0
The hotel was in a nice spot, away from the hustle of downtown yet close enough to access everything. There was plenty of parking available, which was a plus.
Dining
6.0
The breakfast was decent, but it started a bit late for early park-goers, and there wasn't a lot of variety.
Facilities
8.0
The pool and hot tub were amazing and provided a great place to relax, but overall the facilities needed some improvements.
Peter
United States,
September
2024
7.4/10
Overall, I enjoyed my stay at the hotel which had a beautiful creek front balcony in a quiet area, but it was just a short walk to all the action in Gatlinburg. The rooms were clean and comfortable, though I found a bit of dirt and chose not to use the jacuzzi. The staff was friendly and helpful, but I experienced some trouble with heating on my first night. While the location was nice and peaceful, the misleading description on the website was a letdown.
Rooms
6.0
The rooms were nice and clean, but I found them a bit on the dirty side, and I wouldn't use the jacuzzi because of that. The heating issue on the first night was also disappointing.
Service
8.0
The service was great; the staff was helpful and friendly at check-in and check-out, always ensuring fresh towels and toilet paper were provided.
Location
9.0
The location was great, being far enough from Gatlinburg to avoid the noise but close enough for easy walks to downtown. Plus, the area was lovely to stroll around, especially by the brook.
Dining
7.0
The breakfast was good with home-cooked options, but it wasn't perfect. I enjoyed it on the first day but decided to eat elsewhere for the rest of my stay.
Facilities
7.0
The facilities were decent, but nothing overly impressive. The laundry service was helpful, yet there was nothing that stood out as luxurious.
Ernest
United States,
September
2024
8.0/10
The hotel offers a beautifully designed ambiance with each room boasting a private balcony and a lovely stream view, perfect for relaxation. The service I experienced was outstanding, with friendly staff who were helpful throughout my stay. However, the dining options were lacking, and I expected more variety at breakfast. The location felt a bit remote, which may not suit everyone.
Rooms
7.0
The rooms are smartly designed to include a private balcony with a stream view, but mine was on the smaller side and the bed could have been made better. Overall, they were clean, but there was room for improvement.
Service
9.0
The service was fantastic! Everyone from check-in to housekeeping was incredibly kind and attentive, making me feel very welcomed.
Location
7.0
The hotel is a bit away from the main attractions, offering a quieter environment, which I appreciated. It was still within walking distance to some shops, but felt a bit remote at night.
Dining
5.0
I found the dining experience to be quite disappointing with limited breakfast options and no variety. There was a notice about unforeseen events and it just didn't meet my expectations.
Facilities
6.0
The amenities were decent but nothing out of the ordinary. The bathrooms were clean, although there were some issues like a broken microwave.
John
United States,
September
2024
7.8/10
I had a mixed experience at this hotel. The location was fantastic, just a short walk from downtown, and my room had a lovely fireplace and a nice balcony by the creek. Unfortunately, the rooms could really use some updating, and the dining options were pretty limited. The service was friendly, but there were a few hiccups during check-in that made things a bit frustrating.
Rooms
6.0
The room felt like it hadn’t changed since the 70s. While it was fine overall, the back door didn’t lock, and the view from my balcony was less than appealing, overlooking some trash and cigarette butts. However, I really loved the mountain stone fireplace and the private balcony by the creek.
Service
7.0
The staff was incredibly friendly and accommodating, but they refused to let me check in even a few minutes before 4 pm, which was quite annoying since the reservation listed check-in as 3 pm.
Location
9.0
The hotel’s location was great, just within walking distance to the hustle and bustle of downtown. It's ideal for parking your car and walking around, especially since traffic can be pretty chaotic.
Dining
5.0
The dining options were okay but quite limited, and the hours weren’t very convenient for a day in the park. I'd suggest expanding the area for a more comfortable experience.
Facilities
6.0
The facilities were adequate, but nothing overly impressive. It felt more basic than I expected.
Michael
United States,
July
2024
6.8/10
I had a mixed experience at the hotel. On the plus side, the staff was incredibly friendly, and I really appreciated the amenities like the pool and firepit. However, the rooms needed some attention, particularly with a leak that made the floor wet and uncomfortable. The location was a bit far from the main attractions, which made it quieter but less convenient for entertainment. Overall, it was decent value for money but could use improvements.
Rooms
6.0
The rooms were accurate to the website description, but unfortunately, I encountered a leak that soaked a large portion of the floor.
Service
7.0
The staff was super friendly and even brought a shower bench for me right away. It was a shame though that one staff member seemed bothered when I reported a clog in the toilet, which was really off-putting.
Location
7.0
The location was a bit removed from the main entertainment center, making it quiet but less convenient for getting out and about. I did enjoy walking along the river though.
Dining
6.0
Breakfast options were limited, starting later than I would have liked, but it was hot and worth the $5.
Facilities
8.0
The facilities were decent, especially the pool and the outdoor area with swings and firepit, which were well-maintained.
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